Refunds & Return Policy

 

Refund & Return Policy

Effective Date: January 31, 2025

Thank you for shopping with SURAJ at www.leatherworkers.shop! We are committed to providing you with high-quality leather wallets. However, if you are not completely satisfied with your purchase, we have a clear and easy-to-understand return and refund process. Please take a moment to review our policy.

1. Eligibility for Returns

You may return any leather wallet purchased from www.leatherworkers.shop under the following conditions:

  • Timeframe: Returns must be initiated within 30 days from the date of receiving the product.
  • Condition of the Item: The leather wallet must be in new, unused, and undamaged condition, with all original packaging and tags intact.
  • Exclusions: Customized or personalized wallets (e.g., wallets with initials or custom engravings) are non-returnable and non-refundable.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to our customer support team at gs8251731@gmail.com with the subject line: “Return Request – [Order Number]”. Be sure to include the following information:

    • Order number
    • Your full name
    • The reason for the return
    • Photos of the product (if damaged or defective)

  2. Return Authorization: Once we receive your email, we will review your request and provide you with a Return Authorization (RA) number and instructions on how to proceed. Please note: Returns without an RA number will not be accepted.

  3. Return Shipping: Once your return is authorized, you will be responsible for shipping the product back to us. Please use a reliable, trackable shipping service to ensure the return reaches us safely. The return address is:

    Suraj Leatherworks
    Saraitareen Sambhal
    Uttar Pradesh, India

  4. Refund Processing: Upon receiving the returned item, we will inspect the product to ensure it meets our return criteria. If everything is in order, we will process your refund within 7 business days.

3. Refunds

  • Method of Refund: Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account depending on your bank or payment provider.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to a defective or incorrect item sent by us.

4. Fees & Costs

  • Return Shipping Fees: The customer is responsible for paying for the return shipping costs, unless the item is defective or incorrect.
  • Restocking Fees: We do not charge any restocking fees for returns, provided the product meets our return conditions.

5. Defective or Incorrect Items

If you received a defective or incorrect item, we apologize for the inconvenience. In this case, we will:

  • Cover the return shipping cost.
  • Offer a full refund or replacement based on your preference.
  • Ensure the item is inspected and any defects are addressed.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original product and place a new order for the desired item.

7. Contact Information

If you have any questions or need assistance with your return or refund, please feel free to contact our customer support team:

We strive to make every customer happy, and we hope you enjoy shopping with us. Please don’t hesitate to reach out if you need any help with returns or refunds!

Thank you for choosing SURAJ Leatherworks!

This policy ensures a smooth process for both you and your customers. Let me know if you need any changes or further clarification!